This screen displays once a campaign has been launched. Please note that some buttons may not appear or be inactive depending on the integration.
All button functions are described below. Each of the buttons visibility and availability can be controlled by using the Toolbar Controls.
Action
Available actions, including which campaigns to link to (depending on integration) and changing status (for example, to request a dialler break). When a new status is selected an additional information panel will display:
Allows the agent to move from one activity to another. For example, if completing an email Workflow an incoming call would pop a new Workflow. The activity button allows them to move from one Workflow to the other when required.
Click to transfer call. Options appear to transfer associated attributes - for example, the call, the Workflow, etc. Transfers are only possible to users that have permissions for the current Campaign. Note that users without CT integrations may see this button appear on the left side of the screen to allow them to transfer just the Workflow.
