Communication Toolbar Settings

 
The Communication Toolbar is a Windows service that hosts toolbar provider code to enable the communication between Scripting and third party product. This section allows setup and behavioural options to be specified.
 
Communication Toolbar Settings
 
 
1

Client Port Number

1. Client Port Number
 
Enter the port number that the Scripting client application is listening on.
 
2

Default Provider

2. Default Provider
 
Select from a dropdown list the available providers to use by default in the Desktop. Please refer to specific integration documentation for further settings (available from Awaken Professional Services).
 
3

Disconnect Call on Workflow Completion

3. Disconnect Call on Workflow Completion
 
Choose whether to disconnect the interaction on Workflow close.
 
4

Mode

4. Mode
 
Select the communication toolbar load behaviour:
 
  • Off: the toolbar will not try to load any integration code, the toolbar will only render Workflow navigation buttons.
  • Server: the toolbar will attempt to connect to the CT provider host service running on the web server to connect to telephony via the toolbar.
 
5

Pop Action

5. Pop Action
 
Options are Ring or Connect: decide whether a Workflow pops before or when the interaction is connected.
 
6

Service Hostname

6. Service Hostname
 
The address of the Communication Toolbar host service to be used should be specified here.