Configuring Genesys Cloud for an External Frame
If launching Scripting in an external frame, then the only required step is to manually create an OAuth token within Genesys Cloud.
There may be restrictions or requirements for configuring the Client Application, please refer to Genesys Cloud documentation for current prerequisites.
This article covers the External frame-specific aspects of the Genesys Cloud integration configuration, and is part of the main integration article.
Within the "OAuth" section of the Genesys Cloud admin settings, click the Add Client button:
Once inside the client creation screen, the following configuration must be made:
App Name: enter a name that is unique among the existing OAuth clients.
Token Duration: leave this as the default of 86400.
Grant Type: set this to Token Implicit Grant (Browser).
Authorized Redirect URIs: provide your Scripting URL(s) to be integrated with Genesys Cloud. Each must include the /executer/desktop.aspx section at the end of it.
Scope: select the alerting item.
Once the new client has been saved, the window should look similar to the below image. The Client ID needed for the remainder of the integration process is found in the final panel on the page.
