Scripting is designed in a manner to support integration with a range of products and services. In many cases this is provided by using one of Scripting's generic communications methods to link with the desired item, but in some cases we have produced a deeper and tailored integration to a particular product or service. The table below lists some of the products and services that we integrate with, as well as providing a brief description of the integration.
A Scripting Workflow can be launched within Cirrus, appearing in a Widget. Data can be passed into the Workflow from Cirrus, and Scripting includes the ability to execute certain commands against Cirrus from within the Workflow.
Scripting can be remotely triggered from a secure, public cloud-based RESTful API. This can then be used to trigger a Workflow pop (including ability to pass initial data) for a specified agent.
Scripting can monitor one or more Facebook Pages, presenting received messages, comments, and reviews in a Social Dashboard that is displayed on the Desktop.
A Scripting Workflow can be launched within the Genesys Cloud frame, and campaigns can be automatically launched based on Genesys Cloud telephony events. Interaction data is passed in to the Workflow on pop.
This allows External Links and Link Columns to be specified for Workflows and fields from a MS SQL table, to allow anything triggering URL pops or JavaScript pops to pass data into fields from a referenced row in that table.
This allows External Links and Link Columns to be specified for Workflows and fields from a MySQL table, to allow anything triggering URL pops or JavaScript pops to pass data into fields from a referenced row in that table.
PureConnect can be integrated into the Scripting Desktop, with agents able to login and attach to CIC campaigns via the Toolbar. Data can be passed between the Workflow and CIC, and Scripting includes the ability to execute certain commands against CIC from within the Workflow.
A Scripting Workflow can be launched within PureEngage WDE/IWD, appearing within the Workspace tray. Data can be passed between the Workflow and Workspace, and Scripting includes the ability to execute certain commands against PureEngage from within the Workflow.
