Plugins

Plugins contain DLL (Dynamic Link Library) code, which Scripting uses to carry out an activity (for example, to display a specific control or link to an external data source).

These Plugins allow additional features to be provided to specific customers (for example, displaying a PureEngage dialler campaign list, which would only be used by those that have a PureEngage integration).

All Plugins have distinct configuration options, so links to the appropriate documentation can be found in the table below:

Plugin Display Name	Plugin System Name	Description
Integration - Cloud API	CloudApi	Integrates with the Awaken Cloud API to allow remote Workflow popping mechanisms.
Integration - Dispatch	Dispatch	Integrates with the Awaken Dispatch system.
Integration - Email (Incoming)	GetExternalCampaignsEmail	Integrates with email Social Media feeds.
Integration - Facebook	GetExternalCampaignsFacebook	Integrates with Facebook Social Media feeds.
Integration - Generic	GetExternalCampaignsText	Generic Workflow popping mechanism.
Integration - Genesys Cloud	GenesysCloud	Retrieves Genesys Cloud interaction streams that are integrated with Scripting, and associated wrap-up codes.
Integration - MySQL	GetExternalCampaignsMySQL	Retrieves MySQL data for campaigns.
Integration - PureConnect	GetExternalCampaignsCIC	Retrieves PureConnect dialler campaigns.
Integration - PureEngage	GetExternalCampaignsGenesys	Retrieves PureEngage dialler campaigns.
Integration - SQL	GetExternalCampaignsSQL	Retrieves Microsoft SQL data for campaigns.
Integration - Twitter	GetExternalCampaignsTwitter	Integrates with Twitter Social Media feeds.

Example of a Plugin:

Plugin Details

Details of the selected Plugin are shown here. This information will vary depending on the Plugin, but typically includes a name, the filename, and a brief description of its function.