Toolbar Label - Add
The Toolbar Label - Add, allows information to be easily displayed on multiple pages of a Workflow.
It can be used to easily display a small amount of static information, in contrast to a Text Label which is better suited to displaying more information for a longer period, or a Toast which is better suited to displaying a small amount of transient information.
The Field itself isn't visible to the agent at all, and neither requires nor allows specific triggering other than its Page being loaded.
In the example below, it's used to show who is handling the call, and the product the customer has ordered:
This control is part of the Intermediate control pack, and will only be available if you have the appropriate licence part.
How To
Add a Toolbar Label - Add to the Workflow Page. The control's options can be configured in the Options tab of the Field Properties.
The Toolbar Label - Add has three unique options available in its Options tab:
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Option
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Description
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Name
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The identifier of the created Label. This is used to remove the label later via a Toolbar Label - Remove or JavaScript.
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Row
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The row that the created Label will be created upon. See the examples below for the position of each row.
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Toolbar
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Whether the Label is created on a row relative to the top or bottom toolbar.
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Example of row positioning on the top toolbar:
Example of row positioning on the bottom toolbar:
Notes
Toolbar Labels can also be added with JavaScript.
Created Toolbar Labels will persist through Page transitions, so can be used to display information used throughout the Workflow.
Variables can be used in the Text option of the Toolbar Label to specify a label's content during the Workflow run. Be aware that the displayed text will be the value of the Variable at the instant the Label is created.