The User Messaging system allows all users with an Agent Messaging Licence to send messages to individual users, groups of users, or all users. Messages are one way, however the sender can request that users confirm that the message has been read. All users, regardless of licensing, will be able to see a message sent to them. Messages are sent and received using web sockets rather than polling.
Messages can be viewed and sent (send option is dependent on licence) by clicking on the Envelope icon in the bottom right corner of the Desktop:
Note: The envelope icon can be hidden from selected or all users by changing the User Messaging Settings in Application Settings (System Manager).
From here, users can read or compose (depending on licence) messages:
Sending a Message
Click on the Compose button to create a new message.
Features include the option to change the colour of the message details (when viewing the message list), to set a date for the message to expire in the case of it not being read, and requiring read confirmation.
Messages can be sent to everyone, specific groups (created in the System Manager) or to specific users.
Message List
The last 20 messages are displayed in the message list.
This shows the Message List with some coloured messages:
