Awaken Scripting User Guide

Please email helpdesk@awaken.io for omissions or errors.
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  • Modules

Modules

 
The Modules are found in the Main Menu, which is accessed by clicking the Menu icon at the top-left on the top toolbar:
 
 
 
In the expanded Menu, you can between modules quickly and easily.  Hover over a module to view the subsections for that module:
 
Modules
 
 
1

User

1. User
 
The User module contains the Agent Desktop, which is the only element most agents can see.
 
2

Campaigns

2. Campaigns
 
The Campaigns module allows you to create, manage and import Campaigns for Workflows to be mapped to.
 
3

Design

3. Design
 
The Design module allows you to create, manage and import the Workflows that the agents will use.
 
4

Admin

4. Admin
 
The Admin module provides access to a variety of settings relating to Scripting and its implementation.
 
5

Support

5. Support
 
The Support module contains information about the Scripting version, and also contains links to the Knowledge Base and the CallScripter Website.