Awaken Scripting User Guide

Please email helpdesk@awaken.io for omissions or errors.
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Campaign View

 
When a campaign is selected from the Desktop, the Campaign View is displayed. This is where available records for a campaign can be actioned, or new records created.
 
 
Campaign View
 
 
1

Current Record

1. Current Record
 
If there is an available record for this campaign, then a brief summary of the record's details will be displayed in this pane.
 
2

Preview Timer

2. Preview Timer
 
If the campaign is configured to automatically release or run records after a specific delay, then the timer will be displayed to the agent here.
 
3

Back

3. Back
 
The agent can click this button to be returned to their previous screen without running a record.
 
4

Create a New Record

4. Create a New Record
 
If enabled for the campaign, then this button can be clicked to launch a new, blank record for the campaign.
 
5

Run the Current Record

5. Run the Current Record
 
If there is an available record for this campaign, then clicking this button will pop the record.
 
6

Current Record's History

6. Current Record's History
 
If there is an available record for this campaign, then a brief summary of the last 25 history entries relating to it will be displayed here.