The Desktop can be tailored on a global basis, affecting all users. The default display in the Desktop is the Campaign List, but this can be hidden or altered as required. Additional tabs, set to display websites or Social Media feeds, can also be added to the Desktop and then navigated between by the agent using the controls at the bottom of the window.
Display Campaign List
Opt whether to show the campaign list on the desktop.
Additional Desktop Tabs for all users can be specified by entering a website URL (each URL needs to go on a separate line, and start with http:// or https://). Each line will be displayed in a separate Desktop Tab.
Opt whether to show or hide the standard FAQs (frequently asked questions) button shown in the Navigation Toolbar when a Workflow is running, or whether it should redirect to an alternative FAQ.
Rather than using the Scripting FAQ module, users can reference their own FAQs by entering an alternative URL here if they have set FAQ Button to "Alternative URL".
If enabled, this will automatically archive up to 100,000 entries from tbl_user_licensing_history to tbl_user_licensing_history_archive hourly. On large systems, this will improve performance for users on the Desktop.
Note: when first enabled on an existing system, there may be brief slowdowns whenever this runs until the backlog of history entries has been archived.
If enabled, then users sat in the Desktop's campaign view will automatically have the system check for any available records at the specified interval. Otherwise, the system only checks for records available to the user when they open the campaign view.
If disabled, the Outstanding Tasks pane will be disabled, and the related Scripting checking process won't be run by the server. This can reduce load on systems where the Users don't control Workflow pops, or make use of Desktop at all (such as when using the PureEngage integration).
Disabling this option will prevent transfers or reschedules to individual Users from occurring, and will only allow reschedules to All Users or a specific Group to be accessible via selecting the relevant Campaign from the Campaign List.
