Awaken Scripting User Guide

Please email helpdesk@awaken.io for omissions or errors.
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Navigation Toolbar

 
The navigation toolbar appears at the top of the screen once a campaign is launched. Please note that the appearance of the toolbar may vary depending on the dialler integration.
 
Navigation Toolbar
 
 
All button functions are described below. Some of the buttons visibility and availability can be controlled by using the Toolbar Controls, and using
 
1

CT Provider Specific Options

1. CT Provider Specific Options
 
           A range of buttons may display in the main toolbar depending on the Communication Telephony provider used.
 
2

Home

2. Home
 
Move to the Start page of the Workflow.
 
3

Back

3. Back
 
Move back to the last visited page.
 
4

Forward

4. Forward
 
Move forward to the previously visited page (agents cannot move forward to a page without using the Workflow buttons first).
 
5

Last

5. Last
 
Move to the Penultimate page of Workflow (usually to select an outcome and close the Workflow).
 
6

FAQs

6. FAQs
 
Click to view Frequently Asked Questions help page. When this button is clicked, FAQs open in a dialog box.
 
7

Record History

7. Record History
 
Click to view the history of the record (based on the campaign reference number).