System Variable List

The ID of the Agent running the Workflow.

Yes

The full name (Firstname Lastname) of the Agent running the Workflow as defined in the Admin module.

Yes

The Username of the Agent running the Workflow as defined in the Admin module.

Yes

Contains the duration (in seconds.milliseconds) of the current Session, as of the latest Page transition.

Yes

Intended to contain the name of the person being interacted with.

No

Contains the ID of the call list in which the current record currently resides.

Yes

Contains the name of the call list in which the current record currently resides.

Yes

Set to 'NEW' or 'RESCHEDULED' call depending on call status of current record.

Yes

The alias (if used) that launched the current campaign.

Yes

The ID of the current campaign.

Yes

The name of the current campaign.

Yes

Allows a connector name to be passed into a URL when popping a Workflow from the Social Dashboard. The connector ID is the instance ID from tbl_appconfig_instances

Yes

Allows a connector type to be passed into a URL when popping a Workflow from the Social Dashboard. The connector ID is the instance type from tbl_appconfig_instances

Yes

Contains the date of the latest Page transition (according to the database server).

Yes

Contains the time of the latest Page transition (according to the database server).

Yes

The Firstname of the Agent running the Workflow as defined in the Admin module.

Yes

The Lastname of the Agent running the Workflow as defined in the Admin module.

Yes

This can be set to 'yes' or 'no' to indicate whether the record needs further action. See Reschedules for further details on usage.

No

Any comments added to this variable will be added to the current record.

No

Sets the descriptive call outcome of the current record. This is set by the "Description" field of an Outcome - List or Outcome - Button.

No

Sets the call outcome value of the current record. The value needs to match a campaign outcome. This is set by the "Value" field of an Outcome - List or Outcome - Button.

No

Contains the current priority of the record on Script launch. Modifying the variable to contain a positive integer value will cause this value to overwrite the record's current priority when the script is closed. Any non-integer value will be ignored, and larger values equate to higher priority (offered first when agents open the Campaign view on the Desktop).

Yes

Sets the Group to reschedule the current record to by assigning the Group ID (or 0 for all Groups). var_csOBRescheduleTo must be blank, or else this is overridden. See Reschedules for further details on usage.

No

Sets the time the current record will be rescheduled for, or alternatively choose which predefined callback time will apply (from the callbacks set up for the current campaign), by setting the name here. See Reschedules for further details on usage.

No

Sets the User to reschedule the current record to by assigning the User ID (or 0 for all Users). See Reschedules for further details on usage.

No

Populated with the unique ID from tbl_outbound_history for the current record being run. Unique each time a record is opened/reopened/rescheduled etc.

Yes

Populated with the unique ID from tbl_outbound for the current record being run. Unchanging even if a record is opened/reopened/rescheduled etc.

Yes

Stores the Workflow page name.

Yes

Unique reference identifier for the record, either provided at record creation or automatically generated in a CSAUTO-X-Y-Z format.

Yes

The ID of the current Workflow.

Yes

The name of the current Workflow.

Yes

Populated with the unique ID from tbl_Session for the current record being run. Unchanging even if a record is opened/reopened/rescheduled etc.

Yes

Contains the date on which the current Workflow run commenced (according to the database server).

Yes

Contains the time at which the current Workflow run commenced (according to the database server).

Yes