The Outcome Selector window is available for Outcome - Button and Outcome - List controls. It allows the configuration of Outcomes that the agent can select to disposition a Workflow run, and for reporting purposes.
Options
Each Outcome listed here must specify an Outcome, and an Outcome Code. The Outcome is written to [var_csOBOutcome] when an Outcome is selected (and, for the Outcome - List control, is displayed to the agent as the option). The Outcome Code is written to [var_csOBOutcomeCode] when an Outcome is selected, and is used for reporting.
The Outcome field can reference a Field or Variable, and the value will be inserted at Page load, e.g. "[Caller Mood] Outcome - Complete".
The Complete setting is only offered for the Outcome - List control. If the Complete setting is deselected for an option, then when the agent selects it they will be presented with call rescheduling options. It also controls whether [var_csOBCallComplete] is set to "yes" or "no".
Once the Outcome has been chosen by the agent, the Workflow run will progress to this Page. This can be any page in the Workflow; for example, if there are no further actions required it could specify the Last Page, so the Workflow run closes once the Outcome has been set.
Custom Outcomes can be added by clicking this button. Each time it is clicked, a new blank option will be added to the list for the Workflow builder to configure as desired.
If the Workflow is linked to an external integration, then clicking this button will present a list of the available Outcomes for the integration. The Description and Complete settings for the options can be changed freely, but the Value is defined by the integration.
