Once a Workflow and Version have been created, the Workflow designing process can begin. Select the desired Workflow Version, then click the Edit button to open the Workflow Designer.
Once pages and controls have been added, the Workflow can be previewed to ensure it works as expected using the Preview button. The Preview button also allows the preferred screen resolution to be selected.
Allows copying and pasting one or more controls within the Workflow. Select any controls that you wish to copy, then hover over the Clipboard button and click the Copy option. You can subsequently paste these controls back in at any point within the Workflow by hovering over the Clipboard button and selecting the Paste option. Note that if you have a control selected when you click Paste, the copied controls will be pasted immediately below the selected control.
Copying and Pasting controls is distinct from making use of Used Fields. Copying and Pasting a control leaves no link between the Copied and Pasted control, with the Pasted control simply being a snapshot of the Copied control at the moment of Pasting. Used Fields are truly linked, providing multiple instances of the same control within a Workflow, where editing any instance will affect all the others.
FAQs (Frequently Asked Questions) can be created and accessed from any page of a Workflow. They are useful for dealing with ad hoc questions that may arise during a conversation with a customer, such as business hours for a client or the location of a branch.
The Check Workflow button allows users to ensure all pages in the Workflow have been linked correctly (using standard and conditional buttons), and all page properties have been set (First, Penultimate and Last Pages) ensuring the Workflow can be launched and closed. It also checks for a few other common issues, such as invalid URLs.
List of all the pages and their names within the Workflow. Clicking the Edit (pen) icon will allow the user to edit the properties of the selected page, and the circles before the name indicate the Start, Penultimate and Last pages.
Expand/collapse the Control tray. Different Control categories can be selected when this tray is expanded by selecting the arrow at the right-hand side of the bar.
